Privacy Policy /

Terms & Conditions

Privacy Policy / Terms & Conditions

Last updated: 16.05.2025

1. Introduction

This privacy policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.

“Personal data” refers to any information relating to an identified or identifiable living person.

This policy applies to the website and business operations of NG A&D LONDON LTD, trading as Nancy Gouldstone Architects (referred to as “we”, “us”, or “our” in this notice).

We are committed to safeguarding your personal information and ensuring that your privacy is protected.

2. Who We Are

Nancy Gouldstone Architects is the trading name of NG A&D LONDON LTD, a limited company registered in England and Wales (Company No. 13115723).

Registered Office:
The Vineyards
36 Gloucester Avenue
Primrose Hill
London, NW1 7BB
United Kingdom

Contact Email: info@nancygouldstone.com
Phone: +44 (0)20 7867 3914

3. What Data We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email address, phone number, postal address)

  • Enquiry or project-related correspondence

  • Information you provide through forms or surveys

  • Marketing preferences

Our website may collect basic technical information, such as IP addresses, to help us understand general usage patterns. This information is not used to personally identify visitors.

4. How We Collect Your Data

Your personal data may be collected when you:

  • Contact us via our website, phone, or email

  • Sign up for our newsletter or updates

  • Request a quote or proposal

  • Engage our architectural services

  • Visit our website (via cookies and analytics tools)

5. Legal Bases for Processing

We only process your personal data when there is a lawful reason to do so under data protection legislation.

For example, we may process your data in order to respond to an enquiry, which is based on our legitimate interest or your consent. If you become a client, we will process your data as necessary to perform our contract with you.

We may also process your data to comply with legal obligations, such as accounting or regulatory requirements. In some cases, we may use your data to improve our website or services, which is based on our legitimate interest in running and developing the business.

If we send you marketing communications, we will do so either with your consent or where we believe it is within our legitimate interests to let you know about relevant services.

You can withdraw your consent at any time by contacting accounts@nancygouldstone.com.

6. Cookies

Our website uses cookies to personalise content, analyse traffic, and improve the user experience.

You will be asked for consent before any non-essential cookies are placed on your device. You can manage your cookie preferences via your browser settings or our cookie banner.

7. How We Use Your Data

We may use your data to:

  • Communicate with you about your enquiry or project

  • Deliver our architectural services

  • Manage client relationships

  • Send updates and marketing (if you have opted in)

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell or trade your personal information.

8. Sharing Your Information

We may share your personal data with trusted third parties only when necessary, such as:

  • Contractors or consultants working on your project

  • IT providers or professional advisors supporting our business operations

  • Legal or regulatory authorities when required by law

All third parties are contractually obliged to handle your data securely and in accordance with this privacy notice and the UK GDPR.

9. Data Storage and Security

We store your data securely using trusted third-party service providers, including cloud-based platforms, which may process data on servers located outside the UK and European Economic Area (EEA).

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised mechanisms, to protect your information in accordance with the UK GDPR.

We implement robust technical and organisational measures to prevent unauthorised access, misuse, or loss of your data.

10. Data Retention

We retain personal data:

  • For the duration of our contract with you

  • For up to five years after the contract ends, to comply with legal and accounting obligations

After this period, your data will be securely deleted or anonymised.

11. Your Rights

You have rights under data protection law regarding the personal information we hold about you. These may include the right to access, correct, or request the removal of your data, as well as other rights related to how your information is used.

If you would like to make a request or have any concerns about your data, please contact us at accounts@nancygouldstone.com. Identification will be required to verify the request.

12. Making a Data Request

To access the personal data we hold about you, please send a written request to:

Nancy Gouldstone Architects
The Vineyards
36 Gloucester Avenue
Primrose Hill
London, NW1 7BB
Email: accounts@nancygouldstone.com

We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If we are dissatisfied with the ID documentation, further information may be sought before personal data can be released.

13. Complaints

If you have concerns about how we handle your data, please contact our Director at the address above. We aim to respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to This Policy

We may update this policy occasionally to reflect legal or operational changes. The most recent version will always be published on our website.